Cancellation Policy

Placeholder content. This text will be reviewed and updated by the Fly Goldfinch team before launch.

Last updated: 21 April 2026

1. Overview

We understand that plans change. This policy explains how cancellations and refunds work for trips booked through Fly Goldfinch. The specific refund amount for your booking also depends on the policies of the airlines, hotels, and ground operators involved.

2. Cancellation Timeframes

Cancellations made more than 30 days before the departure date are eligible for a refund of amounts paid, less any non-refundable components and a processing fee.

Cancellations made 15 to 30 days before departure are eligible for a partial refund, typically 50 percent of the package cost, minus any non-refundable components.

Cancellations made less than 15 days before departure are non-refundable, except where the service provider independently offers a refund.

3. Non-Refundable Components

Visa fees, third-party travel insurance premiums, airline-imposed cancellation penalties, and any service-specific non-refundable payments are never refundable, regardless of when the cancellation is made.

4. Refund Processing

Approved refunds are processed to the original payment method within 10 to 15 working days after we receive confirmation from all relevant service providers.

5. Exceptional Circumstances

In cases of force majeure (natural disasters, government travel restrictions, medical emergencies with documentation), we will work with you and our partners to recover the maximum possible amount, but refunds in such cases are subject to the policies of third-party providers.

6. How to Cancel

To cancel a booking, email info@flygoldfinch.com with your booking reference and reason for cancellation. Your cancellation takes effect from the date and time we receive and acknowledge your request in writing.