Privacy Policy

Trawish Private Limited, trading as "Fly Goldfinch" ("we", "us", "our"), operates flygoldfinch.com. This policy explains what personal data we collect when you use our website or travel services, how we use it, who we share it with, and the choices you have. We handle personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

• Enquiry & Contact Details: When you submit an enquiry, request a quotation, subscribe to our newsletter, or contact us, we collect your name, email address, phone number, the message you write, and the trip or destination you are interested in.
• Booking & Traveller Information: When you book a trip we collect the details needed to deliver it — traveller names, dates of birth, passport details, contact information, and any special requirements (such as dietary or accessibility needs) you choose to share.
• Visa Assistance Documents: If you use our visa assistance service, we collect the documents required by the relevant embassy or consulate for your application.
• Payment Information: Payments are processed by secure third-party payment gateways. We receive confirmation of payment and basic transaction details; we do not store your full card number, CVV, or banking passwords on our systems.
• Technical & Usage Data: When you browse the site we automatically collect your IP address, approximate location, device and browser type, the pages you visit, and how you interact with them, using cookies and similar technologies.

How We Use Your Information

• To respond to enquiries and prepare quotations and itineraries.
• To make bookings with airlines, hotels, and other suppliers, and to provide visa assistance where requested.
• To process payments and send booking confirmations, invoices, and service updates.
• To send you offers and travel updates where you have opted in — you can unsubscribe at any time.
• To measure and improve our website, marketing campaigns, and services.
• To detect and prevent spam, fraud, and misuse of our forms.
• To comply with legal, tax, and regulatory obligations.

Who We Share It With

We share personal data only as needed to deliver our services, and we never sell it. Recipients include:

• Travel Suppliers: Airlines, hotels, cruise lines, local tour operators, transport providers, and activity vendors involved in delivering your trip.
• Visa Processing: Visa processing agents, embassies, and consulates, as necessary for your visa application.
• Payment Gateways: Our payment processing partners (such as Razorpay), to process your payments securely.
• Service Providers: Analytics, advertising measurement, email delivery, and hosting providers that operate parts of our website and communications on our behalf.
• Authorities: Government bodies or courts where disclosure is required by law.

Cookies & Analytics

We use cookies and similar technologies to keep the site working, understand how visitors use it (analytics, including session analytics), and measure the effectiveness of our advertising on platforms such as Google and Meta. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site works.

Data Retention

We keep personal data for as long as needed to provide our services and maintain business records, and thereafter as required by Indian tax and other laws. Enquiry data that does not lead to a booking is retained only as long as it is useful for responding to you.

Security

We use appropriate technical and organisational measures — including encrypted connections (HTTPS), access controls, and reputable infrastructure providers — to protect your data. No method of transmission or storage is completely secure, but we work to protect your information in line with industry practice.

Your Rights

You may request access to, correction of, or deletion of your personal data, withdraw consent for marketing, or raise a grievance about how your data is handled, by writing to [email protected]. We will respond within a reasonable time and in accordance with applicable law.

Children

Our services are intended for adults. We collect information about child travellers only from a parent or guardian making a booking on their behalf.

Third-party Links

Our website may link to third-party websites (for example, review platforms or social media). Their privacy practices are governed by their own policies, which we encourage you to read.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the latest revision, and material changes will be posted on this page.

Contact & Grievances

Trawish Private Limited (Fly Goldfinch), A1/196A, Paschim Vihar, New Delhi, Delhi 110063, India. Email: [email protected]. If you have a question, concern, or grievance about this policy or your personal data, please contact us at this address and we will do our best to resolve it promptly.