Get in Touch with Fly Goldfinch
Planning an international holiday, a group tour or a corporate offsite? Share your plans with our Delhi-based travel experts through the form, by phone or on WhatsApp, and we will come back with a tailor-made itinerary and quote, with 24x7 support once you are on your way.
Phone
Office
Maa Shakti Apartment, A-1/196A, near GD Goenka School, A2 Block, Paschim Vihar, New Delhi, Delhi, 110063, IN
Travel FAQs for a Smooth Journey
01
Why should I book my international holiday with Fly Goldfinch?
Fly Goldfinch is a Delhi-based outbound travel company, a unit of Trawish Private Limited, that has been planning international holidays for Indian travellers since 2013. We handle the whole trip, from flights, hotels, sightseeing and transfers to tourist visa assistance and travel insurance, through our own destination management services at the places we offer, with 24x7 emergency support while you travel. Our travellers rate us 4.7 on Google across 450+ reviews.
02
How do I plan and book a trip with Fly Goldfinch?
Tell us where you want to go, your travel dates, the number of travellers and a rough budget, using the enquiry form on this page, on WhatsApp or by calling +91 8178638182. A Fly Goldfinch travel expert then shares a day-by-day itinerary and a detailed quotation. A quotation is not a reservation: rates are re-verified when you confirm, and your booking is made once the advance payment is received.
03
Can I customise a holiday package, or do you only run group tours?
Most of our trips are private, tailor-made holidays, so every itinerary on this site is a starting point. We can change the cities, the number of nights in each, the hotel category, the activities and the pace to suit a family holiday, a honeymoon or a trip with friends. For selected destinations we also run fixed departures on set dates, such as our Japan cherry blossom departures, so ask our team which dates are open.
04
What is included in a Fly Goldfinch tour package?
Each trip page lists its own inclusions and exclusions, typically hotel stays with breakfast, sightseeing and tours, the entry tickets named in the itinerary, and airport or station transfers. International flights, visa fees and travel insurance are usually quoted separately, and we can add all three to the same booking. Prices are shown in INR per person and are subject to change; the final price is confirmed in your detailed quote.
05
Does Fly Goldfinch help with tourist visas?
Yes. Our visa assistance covers guidance on the documents you need, filling in the application form and submitting it to the right authority. Your passport should be valid for at least six months from your return date, with at least three blank visa pages. Processing starts once the visa service fee is received. Approval is at the sole discretion of the embassy or consulate, and visa fees and service charges are non-refundable once the application has begun, including after a rejection.
06
Do you organise group tours, corporate offsites and MICE travel?
Yes. Alongside family and couple holidays, Fly Goldfinch plans corporate offsites, incentive trips, partner summits, school tours, senior citizen groups and wedding travel. We have handled groups from 30 to over 400 travellers in Thailand, the Maldives, Bali, Vietnam, Japan and across India, managing the travel arrangements end to end. Share your group size, preferred dates and budget, and our team will put together a proposal for your group.
07
How much do I pay to confirm a booking, and how can I pay?
To confirm, we take an advance token payment of 15% of the land package per person. Non-refundable bookings and all flights must be paid in full, and the balance is due by the date we notify you. You can pay by UPI, bank transfer (NEFT, IMPS or RTGS), cheque deposit or a card payment link, which carries a surcharge of 1.5% for Visa and Mastercard and 3.5% for American Express, Diners and other cards. International cards are not accepted.
08
What is Fly Goldfinch's cancellation policy?
Send your cancellation in writing to [email protected] from the email address used to book; requests by phone or WhatsApp alone are not accepted, and the date we receive your email is the cancellation date. Charges follow each supplier's rules: airline fare rules for flights and the hotel's policy for stays, while dated activities, attraction tickets, inland transport and visa fees are non-refundable. If your quotation states its own cancellation schedule, that schedule applies.
09
How long does a refund take after I cancel?
Approved refunds go back to your original payment method, typically within 7 to 15 working days of confirmation from the suppliers concerned; card refunds can take a little longer depending on your bank. Payment gateway surcharges are not refundable. If a trip is disrupted by events beyond our control, such as natural disasters, strikes or government travel advisories, refunds are limited to the amounts we actually recover from the suppliers.
10
What support do I get while I am travelling?
Every Fly Goldfinch traveller has 24x7 emergency support for the whole trip, backed by our own destination management services on the ground. If an activity is cancelled because of weather or other circumstances beyond control, we try to arrange a comparable alternative at the same cost, and any refund follows the supplier's invoice. Save +91 8178638182 on WhatsApp before you fly so you can reach our team quickly.
11
What travel documents do I need for an international trip?
You need an original passport valid for at least six months from the date you return, with at least three blank visa pages, plus a visa or entry permit wherever the destination requires one. Check that your visa details match your passport and itinerary, or the airline can deny boarding. On self-drive trips, carry a hard copy of your driving licence, and an International Driving Permit in countries that do not accept an Indian licence.
12
Why might my final price differ from the price shown on the website?
The prices on our trip pages are starting rates in INR per person. Your final price depends on your travel dates, hotel category and group size, and a quotation is revised if your requirements change. Hotel rates and flight fares are re-verified at the time of definite booking, as availability changes. Some charges, such as the city tax levied in European countries, Dubai and Indonesia, typically USD 1 to 5 per night, are paid directly at the hotel.
13
Can I book only flights, hotels or a visa with Fly Goldfinch?
Yes. Besides complete holidays, Fly Goldfinch handles individual travel services, including international and domestic flights, hotel stays, sightseeing, transfers, tourist visa assistance and travel insurance, and manages ongoing business travel for companies. Tell us what you need and our team will send a quote. Flight bookings must be paid in full when booked, as partial payment is not accepted for flights.
14
Can I make changes to my trip after booking?
Contact our team as early as possible and we will check what each supplier allows. Hotel changes follow the hotel's policy and flight changes follow the airline's fare rules, but name changes on flights are not possible once confirmed. Activities booked for a specific date or time slot, attraction tickets and inland flights, trains, ferries and buses cannot be amended. If we have to change your itinerary for operational reasons, we will tell you about any significant change.
15
Does Fly Goldfinch provide travel insurance?
Yes. Travel insurance is one of the services Fly Goldfinch arranges for international trips. Most of our package prices do not include it, so ask our team to add it to your quotation when you book. The cover, exclusions and claims process are set out in the insurer's policy document, so read it before you travel and keep a copy with your travel documents.
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