Terms & Conditions

This website, flygoldfinch.com, is operated by Trawish Private Limited, trading as "Fly Goldfinch" ("we", "us", "our"), with its registered office at A1/196A, Paschim Vihar, New Delhi, Delhi 110063, India. By using this website, requesting a quotation, or booking any travel service with us, you agree to the terms set out below. Please read them carefully before making any payment.

Itinerary & Quotation

• A quotation is only a quotation — no reservation has been processed at the time it is shared. The quote will be revised in case of any change in the package requirements, and rates quoted are subject to verification at the time of definite booking.
• Pictures in itineraries and quotations are sourced from multiple third-party sources for representation purposes only, to give clients a better idea of the inclusions of their trip. Fly Goldfinch does not own these images and does not assume responsibility for discrepancies between the look and feel of hotel properties or sightseeing shown in images versus the actual experience.

Flight Booking Policy

• Flight cost and availability are subject to change at the time of actual booking.
• Documentation: An original passport with minimum validity of 6 months at the time of returning from the tour, with at least three unused/blank visa pages, is required. It is the client’s responsibility to check the validity of their passport.
• Documentation: Clients are required to check that the information on their visa matches their valid passport and travel itinerary; otherwise the airline has the right to deny boarding.
• Check-in: Check-in procedures are to be completed by the clients themselves. For international flights web check-in is not mandatory, but it is recommended.
• Check-in: Many low-cost domestic airlines in Europe charge additional fees for airport check-in, so online check-in is recommended.
• Amendments: Name changes are not allowed once the booking is confirmed.
• No Porter Facility: There is no porter (luggage handling) facility throughout the tour. Passengers must handle and take care of their own luggage.
• Baggage: Passengers with excess baggage are liable to pay excess baggage charges directly at the airport.
• Seats: Seat assignments are at the discretion of the airline and preferential seating may incur additional charges.
• Schedule: Fly Goldfinch is not liable for delays, cancellations, or changes due to force majeure events, including but not limited to natural disasters, political unrest, or airline strikes.
• Schedule: Flight timings and schedules are subject to change by the airline. It is the passenger’s responsibility to check for any changes.
• Re-scheduling: Airlines are regulated by the DGCA under its policies, and as a travel company we do not have control over refunds, rescheduling, or amendments.
• Special Requests: Clients with special requests, such as dietary restrictions or wheelchair assistance, should notify us at the time of booking. We will communicate special requests to the airline, but fulfilment is subject to the airline’s policies and availability.
• Code-share Flights: Flights may be operated by code-share partners. Passengers should be aware of the operating carrier and its policies.
• Boarding Issues: Fly Goldfinch is not responsible for denied boarding due to late arrival, overbooked flights, or non-compliance with airline policies.

Accommodation / Hotel Booking Policy

• Confirmation: All hotel bookings are subject to availability and confirmation by the hotel, which may require 24–48 hours (excluding weekends) post payment.
• Check-in Time: Standard check-in time at hotels worldwide is 2 PM and check-out time is 11 AM. Early check-in is purely subject to availability and the hotel’s discretion.
• Security Deposit: Hotels reserve the right to take a security deposit at check-in, either in cash or via card. This deposit is refunded after settlement of all charges at check-out (instantly for cash; 7–15 working days for card).
• Breakfast Policy: Where rooms are booked with breakfast, breakfast is served the morning after your first checked-in night. For example, for a booking from 1st to 2nd January, breakfast is served on the morning of 2nd January only.
• Early Breakfast: In case of an early flight departure you may request the hotel to pack your breakfast. If the hotel declines, breakfast is at your own cost.
• City Tax: City tax, where levied (in European countries, Indonesia, and Dubai, among others), must be paid directly at the hotel. These charges typically range from USD 1 to 5 per night depending on the hotel category.
• Special Requests: Requests such as adjacent or interconnecting rooms, rooms on the same floor, bed type, early check-in, late check-out, or smoking/non-smoking rooms are subject to availability at check-in and the hotel’s discretion. We will request them on priority, but they cannot be guaranteed.
• Mismatch of Expectation: No refund shall be provided if the services and amenities of the hotel were not up to your expectations.
• No Show: No refund is given for accommodation in case of no-show, or for schedule changes due to flight/ferry cancellation caused by technical or weather conditions.
• Early Check-out: No refund will be made for unused accommodation nights or early check-out.

Visa Assistance

• Visa Assistance: Fly Goldfinch provides visa assistance services to help clients with the visa application process. The service includes guidance on required documents, filling out application forms, and submission of the application to the appropriate authorities.
• Visa Authority: Visa approval is at the sole discretion of the respective embassy or consulate. Fly Goldfinch does not guarantee visa approval and is not responsible for any delays, rejections, or changes in visa policies by the issuing authorities.
• Accurate Information: Clients are responsible for providing accurate and complete documents for the visa application. Fly Goldfinch is not liable for delays or rejections resulting from incomplete or inaccurate documentation provided by the client.
• Visa Charges: Visa documentation and processing cannot begin until the visa service fee has been received. Visa appointments and submission cannot be done until the visa charges have been received.
• Non-refundable: Visa service fees are non-refundable once the application process has commenced. In the case of visa rejection, visa fees and service charges are not refunded.
• Confidentiality: Fly Goldfinch handles client information confidentially and in accordance with its Privacy Policy. Client information may be shared with visa processing agents, embassies, or consulates as necessary for visa processing.

Sightseeing & Activities

• Itinerary Schedule: Fly Goldfinch reserves the right to make changes to the itinerary or inclusions due to unforeseen circumstances or operational reasons, including modifying the sites visited, the order of visits on certain days, or the stages of the itinerary. Clients will be informed of any significant changes.
• Weather-related Issues: If an activity or sightseeing is cancelled due to weather or circumstances beyond control, refunds are made as per the invoice raised by vendors to Fly Goldfinch, or the amount communicated beforehand.
• Minimum Criteria: Participants are responsible for ensuring they meet any physical or health requirements for a tour, activity, or sightseeing.
• Transportation: Transportation during the itinerary is sourced through third parties and may be subject to vehicle failures, delays, or accidents. Fly Goldfinch cannot be held liable for these, but will try to arrange an alternative where possible at the same cost.
• Modification: Dated activities, or activities with a specified time slot, cannot be changed, modified, or cancelled.

Self-Drive

• Similar Cars: Car rental companies reserve the right to offer a similar-category vehicle if the booked vehicle is unavailable. This is beyond the control of Fly Goldfinch.
• Car Inspection: Clients are advised to inspect the rented vehicle for pre-existing damage and report it to the rental company before leaving the rental location. Clients are responsible for any new damage or loss to the vehicle during the rental period.
• Driving Licence: A hard copy of a valid driving licence — Indian or International as per local law — is mandatory.
• International Driving Permit (IDP): Some countries do not accept an Indian licence for renting a self-drive car; clients must apply for an International Driving Permit (IDP) and carry it with them.
• Credit Card: A credit card in the renter’s name is mandatory at pick-up. Car rental companies do not accept debit cards in many countries. Two credit cards in the renter’s name are required for luxury cars such as BMW.
• Security Deposit: The rental company charges a security deposit on the client’s credit card, refunded 15–30 days after the rental ends, less any additional charges. The deposit and its refund are beyond the control of Fly Goldfinch and must be managed by the client.
• Car Insurance: Basic insurance is included in the rental rate. Additional insurance options may be available for purchase. Clients are responsible for understanding the terms and coverage of the insurance policy.
• Traffic Rules: Following traffic rules is compulsory on self-drive itineraries. If not adhered to, the rental company has the right to cancel the booking without refund.
• Challans: Any challan or infringement fee incurred during the self-drive itinerary is borne by the client. If the rental company charges Trawish Private Limited (Fly Goldfinch), we reserve the right to recover the amount from the client.
• Fuel Policy: The vehicle must be returned with the same fuel level as at pick-up. Clients returning the vehicle with less fuel may be charged for the difference.
• Ancillary Charges: All parking, fuel, and toll charges are payable directly by the client.
• Cleanliness: Vehicles must be returned in a reasonably clean condition. Excessive dirt, stains, or odours may result in additional cleaning fees.

Cruise

• Bookings and room rates are subject to availability and confirmation from the cruise line, which may require 24–48 hours (excluding weekends) post payment.
• All cruise liners worldwide apply a gratuity payable at check-in, which is compulsory.

Payment Policy

• At the time of booking, an advance token payment of 15% of the land package per person is required. Full payment is required at booking if the booking is on a non-refundable basis.
• If your booking includes international or domestic flights, complete payment for the flight bookings is required. Partial payment for flight bookings is not accepted.
• If you pay only a deposit, you must pay the full balance by the due date notified to you.
• Payment Methods: UPI, bank transfer (NEFT/IMPS/RTGS), cheque deposit, or credit card gateway (additional surcharge applicable).
• A credit/debit card payment link can be generated on request. A surcharge of 1.5% of the total amount applies for Visa and Mastercard; 3.5% for American Express, Diners, and other cards.
• International cards are not accepted.
• If payment is not received as per the schedule, the booking stands forfeited and no refund will be made.

Refunds

• No refund is made for any unused accommodation, missed meals, transportation segments, sightseeing tours, or any other service. Unused items are neither refundable nor exchangeable.
• All inland transportation — inland flights, trains, ferries, and buses — is non-refundable and non-amendable. Official attraction tickets (such as the Eiffel Tower or the Louvre) once purchased are also non-refundable and cannot be amended in any form.

Health & Travel Advisories

• Travel and health rules (including any pandemic-related rules) differ from country to country, and each country’s rules may change at any moment without warning. Due to their dynamic nature, Fly Goldfinch is not responsible for any travel rule change imposed by India, the destination country, or a transit country government — including their impact on flights, accommodation, sightseeing, or transfers. Travel information provided before the trip should not be considered binding.
• In case of travel advisories or changes, we will attempt to update the client at the earliest and guide them on appropriate measures.

Agreement & Jurisdiction

• It is mandatory that you carefully read, understand, and accept all the service terms shared with you before making your first payment. Your decision to make the first payment implies that you have been provided a copy of our service terms, have read and understood them, and agree to them assuming full responsibility.
• Any dispute arising out of the use of this website or the services offered by Fly Goldfinch, or any other conflict whatsoever, is subject to the laws of India and the exclusive jurisdiction of the courts of Delhi.

Contact Us

Trawish Private Limited (Fly Goldfinch), A1/196A, Paschim Vihar, New Delhi, Delhi 110063, India. Email: [email protected]. For any questions about these Terms & Conditions, please write to us before making a booking.